If you are not happy with any Sunward™ product, you can return it to us for a replacement, full refund, or credit ( less shipping/ handling) . (Books and printed materials are not refundable due to copyright restrictions.)
If you have any other questions, please do not hesitate to contact us. Our goal is that you are 100% delighted with your order.
WE SHIP FAST - We try to have everything in stock and ship within ONE business day. If we are unable to, we will contact you with details.
Support is readily available! We don't hide here. An address for mail contact is readily available. A phone call is always welcome and no pushing numbers to get to a dead end. Unless we are on the road or in the shop, we always answer your phone calls. Messages are returned as soon as possible. We personally answer all of your emails. We have no automatic responder with useless answers.
Inside our retail store:
Sunward is a rapidly growing company and we are dedicated to producing quality products for the Hobbyist including:
- Model Rockets - high quality model rocket kits, and a full line of parts for the Rocketeer.
- Telescope Kit: Made with high precision paper tubing and glass lenses, these Telescope kits are perfect for science fairs and class projects. Assembled with only the basic tools and glue.
- Crafts, Siege Engine, and Wood Kits: for Medieval Siege, Cube Warfare, or just fun. Holes are predrilled and pieces precut. Many with only one to two hours assembly time ( plus drying time).
For rocket motors sales to Canada, please visit our general hobby site at sunwardhobbies.ca